Refund Policy
Refunds are only applicable for VETAHEAD Essential membership.
VETAHEAD offers full refunds within 7 calendar days of your initial purchase (read: first time you purchase the VETAHEAD Essentials memberships). Please note that refunds are not applicable for renewals, including, but not limited to, auto-renewal of the VETAHEAD Essentials membership.
Refunds are not applicable for Teleconsulting. All Teleconsulting purchases are final.
Refunds are not applicable for Vetahead Community. All Vetahead Community purchases are final.
Refunds are not applicable for any other online/virtual services, including, but not limited to, Telecoaching, podcast, social media events and/or community, and webinars. All those sales are final.
Refunds are not applicable for any in-person services, including, but not limited to speaking engagements, lectures, webinars, in-person training, relief services, wet labs, and similar. All aforementioned purchases are final.
How to request your refund for the Vetahead Essentials membership:
To request a refund for the Vetahead Essentials membership, please email contact@vetahead.vet with the subject “cancelation”, include the name of member and email used to create the account. Please allow Vetahead 72 business hours to reply to your email. Refunds will be processes and might take 30 business days to be completed, not including the financial entity time for refund (e.g. credit card, PayPal).
Disclaimer
Vetahead reserves the right not to issue refunds outside the 7 calendar days after first purchase. Please note it is the user’s reasonability to manage their subscription, including, but not limited to, renewal options. Users can manage their subscription renewal through their member page:
- Log in
- Access user’s member page
- Navigate to “My Subscriptions” in the left side menu
In the “My Subscriptions” section, users have full autonomy to control their subscription and its auto-renewal status. To adjust the auto-renewal status, user should click the ACTIVE or REACTIVE button as per users’ preference.
Please note users have until 24 hours, prior to renewal date to deactivate the auto-renewal option. If user misses the window deactivate the auto-renewal option, the subscription will be automatically renewed, and Vetahead reserves the right to not issue a refund.
For further details on how to manage the user’s account, please refer to the User Manual.
Vetahead retains the discretion to deny refunds that do not comply with the aforementioned policy.
Coupon policy
By redeeming a coupon code (“Coupon”) for a discount on any vetahead service/products and subscription fee, you (“User”) agree to the following terms and conditions:
Single Use: The Coupon is valid for a one-time use only and applies solely to the initial term of the Membership, service or product. The User acknowledges and agrees that the Coupon cannot be applied to subsequent renewals, additional purchases, or any other product or service offered by Vetahead.
Renewal Pricing: Upon renewal of the Membership, service or product, the User will be charged the then-current full price for the Membership, service or product without any discount. The User acknowledges their responsibility to review the full price of the Membership prior to renewal and accepts that the renewal will be processed at the full price.
Please note users have until 24 hours, prior to renewal date to deactivate the auto-renewal option. If user misses the window deactivate the auto-renewal option, the subscription will be automatically renewed, and Vetahead reserves the right to not issue a refund.
Coupon Expiry and Restrictions: Each Coupon is subject to an expiration date and may include specific restrictions, such as eligibility criteria or applicability to certain membership levels. The User is responsible for adhering to these terms as outlined at the time of the Coupon’s issuance. Failure to use the Coupon within the stipulated period or in accordance with its terms will result in the forfeiture of the discount.
Non-transferability: Coupons are non-transferable and may not be sold, copied, modified, or transferred to another party. Coupons have no cash value and cannot be exchanged for cash or credit.
Right to Modify or Cancel: Vetahead reserves the right, at its sole discretion, to modify, suspend, or cancel any Coupon offer at any time and for any reason without notice or liability to the User.
Acceptance of Terms: By using a Coupon, the User agrees to these terms and conditions. These terms are supplementary to and should be read in conjunction with the General Terms and Conditions of the Vetahead service.
The User’s continued use of a Coupon constitutes acceptance of these terms. If you disagree with any part of these terms, do not use the Coupon and contact Vetahead customer service for further assistance.
Physical Products Refund Policy ONLY
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you notice an issue with the products or anything else on the order, please submit a problem report for further instructions.
Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our fulfillment facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment.
If you haven’t registered an account on vetahead.vet and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).
Vetahead does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
We do not refund orders for buyer’s remorse. If you choose to accept returns or offer size exchanges to your end customers, you would need to place a new order at your expense for a face mask or a product in another size.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for: the supply of goods that are made to the consumer’s specifications or are clearly personalized; sealed goods that were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons, therefore Vetahead reserves the right to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
Contact Us
If you have any questions about these Terms, please contact us at contact@vetahead.vet.